FAQs
Is the sale by consignment ?
No, the furniture remains in the seller's home until it is sold. If you need to get it out of your house urgently, go to the question about urgency.
How does it work if I want to sell my furniture?
It's simple! These steps should take you no more than 10-15 minutes.
- Complete the questionnaire:
(b) After completing the steps, you will see the option to “Verify your information” before submitting it. Once you are sure everything is correct, simply click “Save and Send.”
(c) Once you save and send your information, you will see a pop-up like this:
2. Create your user or log in. You will not see your product's information there, so don't worry!
3. Upcycle will review your information and contact you if there is pending data or questions.
4. Once the Upcycle team approves your product, they will add it to the page's catalog so it can be sold.
5. When someone buys your product, they will contact you to schedule the pickup.
6. If the product matches the description and images you sent, it will be picked up and delivered to the buyer. If your product does not match, the buyer will have the option of receiving it at a discount or canceling its delivery and the cost of the pickup will be at your expense.
7. If delivery takes place, you will receive your payment transfer within 7 days from delivery.
How does it work if I want to buy furniture?
It is very simple!
- Choose the product you like the most from our catalog.
- Add it to your shopping cart and go to checkout.
- Provide your delivery address and pay.
- Upcycle will contact you to confirm your delivery information and schedule it.
- On the day of delivery we will contact you if we identify that the product does not match the images and information published so that you can opt for: (a) a discount, or (b) your reimbursement.
- If the product matches the description and images, it's yours to enjoy!
Why should I buy a product on Upcycle ?
- You will help us form a community of conscious people by contributing a positive impact to the planet.
- You will extend the useful life of a product that has already gone through all the stages of production (extraction of raw materials, manufacturing, transportation and distribution) and your impact will only be that of transportation from the seller's house to yours.
- We take care of the delivery logistics and during transportation we protect your product with reusable packaging, so we will not generate waste.
- We take care that the quality of what you receive is exactly what is published.
- We verify that the price is lower than if you bought the same or similar new products.
- We deliver our products with certain characteristics so that you can enjoy them as if they were new without packaging that generates waste.
Why should I sell a product on Upcycle ?
- You will help us form a community of conscious people by contributing a positive impact to the planet.
- You will extend the useful life of a product that has already gone through all the stages of production (extraction of raw materials, manufacturing, transportation and distribution) and your impact will only be that of transportation from your home to the buyer's and no waste will be generated in the journey.
- We have Last Chance and donation options to get the furniture out of your home between 15 and 3 days before you need it out.
- We will promote your products for you on our platforms.
- We take care of the logistics of picking it up wherever you tell us.
- Buyers will have no contact with you and your details will remain confidential.
- You won't have to spend time answering questions about your products to different potential customers, we will do it for you!
- You will be selling in a store specialized in furniture of excellent quality and price that the public identifies as such.
What happens if I need to get it out of my house in less than 15 days ?
(a) We will try to sell it in our Last Chance section at a much larger discount.
(b) If it is not sold 3 days before you have to remove it from your house, we will help you schedule a donation that will be free for you. We offer you to do it with one of our (for now) 3 authorized donors:
- Friendship House – they help children with cancer and their families by providing them with accommodation and treatments.
- Providencia Homes – help children at risk of homelessness by giving them a home and holistic education.
- Salvation Army – focus their efforts on various goals and causes.
(c) If you prefer to store it, we also have warehouse options.
Are there guarantees ?
We do not give a warranty on any product. We only ensure physical inspection at the time of picking up the product at the seller's home.
How much do you charge to sell the products ?
Upcycle charges a commission of ~20% of the sale price (without considering the cost of shipping).
Who sets the sale price ?
Sellers choose the selling price of their product. However, Upcycle will check that prices are lower than that for same or similar new products.
To help sellers, Upcycle gives them a price suggestion for their product.
We suggest lowering at least 30% of the price of a new product knowing that your product already had a previous life.
Is shipping included ?
Yes! Standard shipping is included. This implies that there is no need to fly or disassemble the product to take it out of the seller's house or bring it into the buyer's house.
If any of the above is necessary, don't worry, we'll solve it for you! If this generates an additional cost, it must be covered by the seller or buyer, as appropriate.
We do not include the installation of TVs or appliances.
Where do you pick up and deliver ?
For now only in CDMX and the metropolitan area but we will soon expand our coverage.
Are there returns or refunds?
There are only partial or total refunds in the following two cases:
What happens if my product is custom made?
It is welcome in our store! We will only ask you for its measurements and description.
What happens if I sell my product through other means or I no longer wish to sell it?
All you have to do is let us know by email or WhatsApp so we can remove it from our catalog.
What products do you accept?
All furniture (including children's and baby furniture such as cribs, changing tables, etc.), smart TVs, washing machines, dryers, refrigerators and decoration items such as lamps, rugs, mirrors or paintings that new cost more than MXN$1860 (USD$110).
At the moment we DO NOT accept items that cost less than MXN1,860 (USD$110) if they were new.
What happens if my product is very old or very damaged ?
We welcome it and the sale price should reflect these details with a much greater discount.